Refund Policy

At Venda Mall, we strive to provide our customers with the highest level of satisfaction when they shop with us. However, we understand that sometimes a product may not meet your expectations or may be defective. In such cases, we offer a refund policy to ensure that our customers are completely satisfied with their purchases.

  1. Refunds: If you are not satisfied with your purchase, you may request a refund within [insert number] days of receiving the product. To request a refund, please contact our customer service team at support@vendamall.com.

  2. Conditions for Refunds: We will process a refund only if the product is returned in its original condition, with all the original packaging and accessories. We reserve the right to refuse a refund if the product is returned in a damaged or used condition.

  3. Refund Process: Once we receive your request, we will inspect the product and confirm if it meets the conditions for a refund. If the product is eligible for a refund, we will process the refund within 14 days of receipt of the returned product. The refund will be made to the original method of payment.

  4. Shipping and Handling Fees: Shipping and handling fees are non-refundable. We are not responsible for any return shipping costs.

  5. Defective Products: If you receive a defective product, please contact our customer service team at support@vendamall.com within [insert number] days of receiving the product. We will arrange for a replacement product to be sent to you at no additional cost.

  6. Exchanges: In case you want to exchange the product for a different one, please contact our customer service team at support@vendamall.com within 2days days of receiving the product. We will arrange for the exchange of the product.

  7. Final Decision: Our customer service team has the final decision on all refund and exchange requests.

Thank you for choosing Venda Mall.